As you may know this year VMworld will be a global online event starting September 29 till October 1..so it´s around the corner.
This is the first time you can attend this awesome event from home so no excuses to register!
Since i came back to VMware, i was focused on VMware Cloud on AWS as an Architect for EMEA and this year i will be sharing the keys from a technical point of view in a roundtable.
The "Expert Roundtable: Cloud Customer Success for VMware Cloud on AWS [VI3117]" will be hosted by Marco Carrubba and also covered with Ruth Power and Claire Hackett as Customer Success Managers.
We will give an overview about Cloud Customer Success for VMConAWS, and how we help our customers on their journey to cloud plus how the team engages with customers of all types to understand and accelerate the realization of business objectives through the successful adoption of VMware Cloud on AWS.
There is a lot of definitions of Customer Success but all of them have something in common: anticipate customer challenges or questions and proactively provide solutions and answers to those issues prior to them arising.
VMware listen and capture what customer needs so we are moving to a subscription model and our team is the key for customers to go forward on this model.
Both roles of this teams cover all the topics that you can imagine: Customer Success Managers (CSM) and Customer Success Architects (CSA) working together solve and help to drive the adoption of VMConAWS.
Do you wanna know more? Join our Expert Roundtable this Wednesday:
